Refund policy

Our policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a refund or exchange.

To be eligible for a return:

The item must be unused, in the same condition you received it, and in the original packaging with the box seal intact.
All accessories, manuals, and components must be included.
Returns must be pre-approved by our customer service team. Contact us here to request authorization. Items returned without authorization will not be accepted.
Items showing signs of use, tampering, or damage will not qualify for a refund.
Devices filled with incompatible liquids (such as nicotine or other non-recommended oils) are not eligible for a refund. We only recommend THC distillate for use with our products.
Any damage or defective shipments must be reported within 14 days of delivery. Reports made after 14 days may not be eligible for replacement or refund.

All customer returns incur a 15% restocking fee deducted from the refund.
Shipping costs (the cost to send the product to the customer) are non-refundable.
The restocking fee is waived if the return is due to company error (wrong or defective item sent).

Once your return is received and inspected, you’ll receive a notification confirming receipt and whether your refund was approved or rejected.
If approved, the refund will be processed within 5–7 business days, minus restocking fees and shipping. Processing time may vary depending on your bank or payment provider.
Items not in original condition, missing parts, or returned after the 30-day window may only qualify for partial refunds or may not be eligible for a refund at all.

If you haven’t received your refund after approval:

Recheck your bank account.
Contact your credit card company (it may take time for posting).
Contact your bank (there may be a processing delay).
If you have done this and still have not received your refund, contact us here.

We only replace items if they are defective or damaged. To request an exchange, contact us here for instructions, then send your product to:

17935 Sky Park Cir Unit L, Irvine, CA 92614

Customers are responsible for return shipping costs.
For items over $75, we recommend using a traceable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.

International customers are responsible for duties, tariffs, and customs clearance both ways.
If a package is refused at customs and not returned to us in good condition, no refund will be issued.
See our Shipping Policy for additional details.

This website contains products that cannot be sold to minors.