Currently, we are only able to provide shipping within the United States & Puerto Rico. To stay informed about changes to this policy, we encourage you to subscribe to our emails.
The delivery time depends on your location. We offer 2-day or overnight shipping at checkout and are able to fulfill most orders on the same day. The details regarding delivery will be provided in your confirmation email.
Our business operates from two locations in the United States: Irvine, California, and Oklahoma but most orders are shipping from our California location.
Yes, we are pleased to offer free shipping on all orders over $49.99.
VPWholesale is committed to providing you the best value for your purchases. If you find a similar product at a lower price on a qualifying competitor's website, we pledge to match that price. You can request a price match by emailing us at email@example.com with the details of the product, the competitor’s price, and a link to the competitor’s page where the price can be found. We take into consideration the competitor’s total price, including shipping and handling fees, when calculating the price match. Please note there are some exclusions such as promotional codes, bundle deals, and out of stock items. To know more about our Price Match Guarantee, please visit our price match policy page. If you have any other questions, don't hesitate to contact our customer service. We're here to help!
We always aim to ensure our customers love our products, but if you need to return an order, we’re here to help. Please email us directly and we’ll guide you through the process. You can also find more information by reading our return policy.
Indeed, we do. Most of our products can be tailored to your specifications. All the available options are outlined on the product page, so keep an eye out for customization options there.
We do not have a MOQ (Minimum Order Quantity). However, our products are sold in bundles, and we currently do not offer items in quantities lower than those bundles.
Filling cartridges or disposable vape pens is easy when you follow the right steps. For cartridges, see our guide on Vape Cartridge Filling Instructions. If you have a disposable vape pen, refer to How to Fill Your Disposable Vape Pen. Handle your vape hardware carefully and follow the instructions for a high-quality vaping experience.
Yes, you can. Select "Local Store Pick-up" at checkout, and you'll be able to pick up your order as early as the same day. When picking up your order, please bring your confirmation email and visit our showroom during business hours.
We accept all major credit cards, Zelle, and Cashapp. More information about these options is available at checkout.
If you received an email stating your order was canceled, this means the shipping label was canceled. We sometimes upgrade shipping to deliver your package quicker. If you have any further questions, feel free to email us, and we'll be glad to assist.
Orders processed before 12:00PM PST are shipped same day unless the item is not in stock. Shipments average delivery time is approximately 2-3 business days.
Yes, we do. Our pricing automatically includes discounts for larger quantities, so no special code or process is needed. For cartridge orders of more than 5,000 units or disposable orders of more than 1,000 units, we can negotiate further discounts.
here might be a couple of reasons for this. If you paid through Zelle or Cashapp, we might still be verifying the payment - we cannot ship the product until we confirm the payment. Another possibility could be that we have shipped your order, but the carrier has not yet updated their website, which can sometimes occur. If you have any questions or concerns, feel free to contact us.